FAQS

Here you will find out frequently asked questions and answers regarding Revium:

HOW CAN I CONTACT YOU?

WHAT SIZE SHOULD I ORDER?

You can check out our sizing guide chart that we’ve made here. We have also referenced the measurements of our athletes and the size they are wearing in the description on the product page.

You can also email info@reviumapparel.com so we can help you personally find your best fit!

WHERE DO YOU DELIVER?

At the moment, we only deliver to Hong Kong.

HOW MUCH DOES DELIVERY COST?

Delivery will not cost you anything, shipping is free!

WHAT PAYMENT METHODS DO WE ACCEPT?

Currently we accept Credit Card Payments, Paypal and bank/ATM transfer. If you would like to arrange payment via another method, we are happy to try and assist your request!

Please contact us directly at info@reviumapparel.com to arrange this.

IS IT SAFE TO PURCHASE ONLINE FROM US?

Absolutely! Revium uses XYZ encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party. However, if you are still concerned with placing your order, please contact info@reviumapparel.com and we will contact you regarding an alternative method to place your order!

HOW CAN I CHANGE OR CANCEL MY ORDER?

If you need to make any changes to your order, please contact us at info@reviumapparel.com before 3pm Hong Kong time. We will not be able to make any changes beyond that period.

WHEN WILL MY ORDER ARRIVE?

We generally deliver all orders in 3-5 working days, Revium uses SF delivery for all orders.

HOW CAN I TRACK MY ORDER?

When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email info@reviumapparel.com.

WHAT IS A PRE-ORDER ITEM? CAN I CANCEL MY PRE-ORDER?

A pre-order item is one that you order before we have it in our inventory. You may cancel up until the time your order has been processed. To cancel, you may e-mail us at info@reviumapparel.com.

I ORDERED AN AVAILABLE SET WITH A PRE-ORDER, WILL THEY SHIP SEPARATELY?

We will ship your order once all items are available, and if possible together. If you wish to receive your available item before the pre-ordered one, please e-mail us at info@reviumapparel.com.

WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?

No!

HOW DO I TAKE CARE OF MY REVIUM APPAREL?

Please look at the washing instructions on the size label.

WHAT IS YOUR RETURN POLICY?

Our return policy and procedures can be found here.

WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?

We work hard to ensure all items sold are of the highest quality. However, if you have a concern with a faulty or damaged item, please email us at so we can urgently review the matter for you!

YOUR QUESTION IS NOT ANSWERED HERE?

Don't worry, just click here to leave us a message or send us an email at info@reviumapparel.com, we will try our best to help you!